The gradual restoration of all economic and social activities in a post-pandemic era can only be effectively achieved if it becomes safer for both public employees and citizens. Citizens flow management and physical distance are both prerequisites for a smooth reintegration into the normal rhythms of social and economic activity.
Government, targeting the successful resumption of its operation, is required to resolve three key issues related to physical distance:
Actual and expected results
Current data provided by the World Scientific Community show that, through optimal queue management, the possibilities of spreading Covid-19 can be significantly reduced due to limited physical contact time and a limited number of people in a place. Public Services can maintain their revenue streams through secure crowd flow management. Customer experience is improved as citizens themselves can remotely register in the queue in an easy way and can be notified of their arrival time, improving both health safety as a whole and operating waiting time.
In addition, in the post-pandemic period our lives and our social habits will not be the same. Citizen health safety will be more important than ever. Redirecting channels as a solution is expected to lead citizens to increasing use of digital channels. The digital queue for some services in Public Services point (such as receipt of public records and other internal services) will help Public Services themselves ensure the safest solution for citizens, but also saving citizens time to carry out their transactions with the respective Public Service.
The Q-edis platform provides the following solutions: