A contact-free, online queue management system for touchless customer experience

Intelligent & fully digital

About

A new generation of Queuing System

Q-edis is a queue management system that allows businesses and organizations to manage customer queues smartly and swiftly. Q-edis is an intelligent and cloud-based system that can monitor real-time queuing data and collect customer feedback. Our cloud-based software will then assess the data to enhance your agents and services performance and increase customer satisfaction.

Q-edis is used to streamline customer flow through businesses such as banks, hospitals and government offices that get large crowds of people during working hours. Instead of making them all crowd around counters for service, the queue system will issue paper, e-tickets or SMS tickets to each person who joins the queue.

Q-edis collects accurate, real-time information that shows customer arrivals and waiting time. It manages the complex flow of random and scheduled visitors by considering customer profiles and upsell opportunities and optimizes the level of service and customer lifetime value.

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Q-edis will help you grow during a crisis

Minimized crowding

Know who is coming and manage traffic. Keep your waiting rooms empty and inform customers remotely as to what their current queue status is.

A better experience

Engage your customers on a personal level. Do not let them stand in lines. Help them keep social distancing effectively.

Touchless and fully digital

Your customers and employees can keep their distances while you can see the whole picture in real-time through our real time monitoring capabilities.

Touchless solution

A fully digital queue management system

Q-edis is a service that resides in the cloud. It is affordable, easily upgradeable, flexible and effortless to set up. It is offering all traditional elements of the seamless queuing experience: queue status notifications on a TV, self-sign-in kiosks, and clerk dashboard.

Self-service check-in
Automated flows
A selection of notification channels (web, SMS, etc)

Analytics

Holistic reports and analytics

Q-edis is a service that resides on the cloud. It is affordable, easily upgradeable, flexible and effortless to set up. It is offering all traditional elements of the seamless queuing experience: queue status notifications on a TV, self-sign-in kiosks, and clerk dashboard.

Q-edis will help you keep your waiting areas clear and customers happy by reducing wait times. Manage your agents with real-time metrics and get to know your customers with forms & feedback.

Track your queues activity and customer engagement
Integrate Q-edis with your CRM
Real-time reporting
Granular statistics, global views, time filters

Appointments

Q-edis Appointments

Allow your customers to schedule appointments at a time slot that is convenient to them and tailored for your business.

Accept online bookings
Notifications via SMS/Email
Integration & API

Q-edis, a queue management system that offers appointments services

SECTORS

Private and Public Sectors

Q-ides platform is orientated towards all kind of private sectors such as banks, supermarkets, hospitals, pharmacies, shopping malls, museums & galleries etc., but also, and public sectors.